It is not who is right, but what is right, that is important.—Thomas Huxley

Although this situation is prevalent in every area of life, it seems most obvious in the workplace. People seem more interested in blaming than claiming responsibility. For training purposes, knowing the “who” is obviously important to identify, so that re-training may occur. Other than that—the only real important thing to discern is “what is right.” What is the right thing to do, how should we proceed, and what is the right way to look at the problem? The bottom line is that whether or not you know the “who”, you will still need to confront the “What”. And if you confront the “What”, the who doesn’t really matter.